Flight Supervision.

Flight supervision

We offer dedicated Flight Supervision during every step of ground services:

presence during passengers and baggage check-in
boarding procedures
controls and standards and ramp handling
corporate branding (uniforms / name badges / signage etc.)
management of carrier’s materials and manuals
routine day to day administration
Dedicated staff 24/7
Professional staff, fully compliant with customer airline procedures and
Smooth operation and efficient turn-around

Check in

Be visible and available to passengers, check-in agents and to the tour operators both in front and behind desk
Monitor queue flow, direct passengers to desks, to facilitate a smooth check-in procedure
Special attention to be paid to the needs of PRM passengers.
Assisting with luggage and wheelchairs from check in to screening and where necessary escort the passenger to the gate
Identify family groups in the queue and at the counter, often a couple of minutes amusing a small child, allows the parents to concentrate on the checking procedure.Assist with moving luggage/pushchairs if required
Maintain a personal contact with passengers in the queues and assist with removing old tags, pulling tickets from the booklets. Thus, giving passengers an opportunity to bring up a question or a problem
Assist at the desk with problems regarding seating, passengers not in PNL, or communication difficulties, offering more detailed explanations of issues, if required
Oversee the allocation and sales of the extra-space seats, deal with excess baggage and standby passengers

At the gate

Monitor the performance of passport and boarding card recognition checks
Assist gate staff as necessary to help with timely and smooth boarding
Be visible to passengers during their boarding time for any last-minute requests

During Delays

Monitor information boards, screens and PA announcements
Issue Privilege Smart welfare vouchers to passengers, either at check-in , or inside the departure lounge
During delays a member of staff will be available in the departure lounge for information and questions
A member of staff available in the transit lounge offering flight information to passengers

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Company No. 08720500 | VAT No. 311326649