Flight Supervision

We offer dedicated Flight Supervision during every step of ground services: presence during passengers and baggage check-in, boarding procedures, controls and standards and ramp handling, corporate branding (uniforms / name badges / signage etc.), management of carrier’s materials and manuals, as well as the routine day to day administration.
  • Dedicated staff 24/7
  • Professional staff, fully compliant with customer airline procedures and policies
  • Smooth operation and efficient turn-around

Check-in

  • Be visible and available to passengers, check-in agents and to the tour operators both in front and behind desk
  • Monitor queue flow, direct passengers to desks, to facilitate a smooth check-in procedure
  • Special attention to be paid to the needs of  PRM passengers.  Assisting with luggage and wheelchairs from check in to screening and where necessary escort the passenger to the gate
  • Identify family groups in the queue and at the counter, often a couple of minutes amusing a small child, allows the parents to concentrate on the checking procedure. Assist with moving luggage/pushchairs if required
  • Maintain a personal contact with passengers in the queues and assist with removing old tags, pulling tickets from the booklets.  Thus giving passengers an opportunity to bring up a question or a problem
  • Assist at the desk with problems regarding seating, passengers not in PNL, or communication difficulties, offering more detailed explanations of issues, if required
  • Oversee the allocation and sales of the extra-space seats, deal with excess baggage and standby passengers

At the Gate:

  • Monitor the performance of passport and boarding card recognition checks
  • Assist gate staff as necessary to help with timely and smooth boarding
  • Be visible to passengers during their boarding time for any last minute requests

During Delays:

  • Monitor information boards, screens and PA announcements
  • Issue Privilege Smart welfare vouchers to passengers, either at check-in , or inside the departure lounge
  • During delays a member of staff will be available in the departure lounge for information and questions
  • A member of staff available in the transit lounge offering flight information to passengers

Front of House Services

  • Passenger assistance and information while queuing.
  • Assist passengers with Priority Check in and Security services.
  • Avoid delays through passport control and security screening
  • Liaison with Tour Operators on flight information and departures status
  • Staff available at all times in the Transit lounge prior to boarding
  • Flight information and boarding process according to procedures
  • Staff present at the Departure gate to ensure smooth flow of boarding
  • Oversee last minute needs of passengers, excess baggage in cabin or other matters
  • Staff also present in the Arrivals hall carousel area offering information to passengers
  • Direction to the Tour Operator Representatives and Lost and Found assistance.
  • Excess baggage and extra legroom seats collection and last minute tickets sales in the Departures lounge